What is Shipment Protection

By selecting to have an item shipped to you by EBTH you are also opting into our Shipment Protection service. If your purchase is damaged or lost in transit, EBTH will review the situation with our carrier and, if we are able to verify any issues occurring in transit, we will refund your purchase price in full.

How is the cost calculated?

We will look at the winning bid amount to determine the amount of protection needed.
For items sold for up to $99, Shipment Protection is free.
For items sold between $100 and $199 the cost is $2.52.
For items sold for over $199 , the cost is $0.84 for every additional $100 of the winning bid amount (rounded up).

Limitations and Considerations

A user selecting shipping on an item does not entitle the user to determine the shipping service, services or service level used by EBTH. When an item is remitted to the service provider of our choosing, the Shipment Protection program goes into effect and the item will be protected until either (A) the item is determined to have been delivered by the shipper to the destination selected by the bidder at the time of bidding or (B) the item is determined to be undeliverable for any reason. By purchasing Shipment Protection you agree and understand that the service does not apply to items removed from the delivery location by any party or for any reason after delivery of the shipment has been recorded by the shipping service. If an item is delayed in transit but not determined to be undeliverable for any reason by the shipping service for a period of up to and including twenty-one (21) days, no refund shall be considered by EBTH at that time. Upon expiration of the 21st day, EBTH will review the shipment and consider the item for a Shipment Protection refund. If an item shipped by EBTH is not delivered to the user, the user must inform EBTH in writing of the missing item within twenty-eight (28) days of the item’s shipment date or EBTH will not honor any Shipment Protection refund requests. Items with a final sale price of over $5,000 that are not defined by EBTH to be Jewelry, Watches, Loose Gemstones or Currency will have a maximum refund amount of $5,000 plus any sales tax due on this item and paid by the user. Items that are defined by EBTH to be Jewelry, Watches, Loose Gemstones or Currency will have a maximum refund amount of $75,000 plus any sales tax due on this item and paid by the user. If you desire clarification on an items listing category and protection eligibility, please reach out to us at [email protected] before placing a bid as bids placed are considered final. The maximum charge for Shipment Protection will not exceed the eligible coverage amount as defined within these terms. Should an item be won for less than the above-stated limits, no refunds made within this policy will exceed the winning bid amount plus any sales tax paid by the user made within this purchase. Any fees added to the invoice which are not reflected in the winning bid amount plus applicable taxes will not be refunded. Users are responsible for informing EBTH in writing of any damage to an item within seven (7) days of the carrier-reported delivery date. In addition to a statement of damage, the user must provide images of damage to the item, the exterior of the packaging and keep the item and the packaging in their possession until a refund decision has been made. In the event a refund is offered to the user, this refund may be contingent on the user returning the item to EBTH in its current condition using an EBTH-provided shipping label. Should the user fail to ship the item within seven (7) days of a shipping label being provided or should further damage to the item occur due to negligence in packing from the user, the offer of refund may be withdrawn and cancelled by EBTH. Refunds must be made to the payment method used for the purchase. Any exceptions to this policy must be made in writing by an authorized, executive representative within EBTH.

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